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Do you have questions? We have the answers – at least most of the time.
However, here you will get the quickest help to find answers to a variety of topics and the most frequently asked questions . Also feel free to check out our social media platforms like Facebook or Instagram ! If you still can't find the answer you are looking for, don't hesitate to contact us! We look forward to answering your questions.
Shipping and Delivery
Shipping (DE, AUT, CH)
Shipping within Germany is free and is carried out by the parcel service DHL. For deliveries to Switzerland there is a fee of 8.99 euros . For deliveries to Austria there is also a fee of 7.99 euros .
delivery times
- Orders to Germany usually arrive between 1-3 working days .
- Orders to Austria usually arrive between 2-5 working days .
- Orders to Switzerland usually arrive between 3-7 working days .
Click here and enter your tracking number that you received via email to view the status of your shipment .
If the delivery does not arrive on time due to a shipping error, do not hesitate to contact our customer service . Our team will take care of your request immediately and send the missing products to you immediately.
NMN powder
NMN stands for "nicotinamide mononucleotide." It is a chemical compound found in the human body that serves as a precursor to NAD+ (nicotinamide adenine dinucleotide). NAD+ is a crucial molecule that plays an important role in many cellular processes , including energy metabolism, DNA repair, and other vital functions.
Optimal storage of NMN requires cool and dry conditions (approx. 20 degrees Celsius). It is important to protect the molecule from direct sunlight and heat. Please keep out of the reach of children.
Thanks to our environmentally friendly stand-up pouches, NMN remains protected from high temperatures, sunlight and moisture. After opening, always make sure to close the bag with the ziplock to ensure safe storage.
Nicotinamide mononucleotide, abbreviated NMN, serves as a precursor in the formation of nicotinamide adenine dinucleotide, also known as NAD. According to legal regulations in Germany and Europe, NMN is classified as a substance that is not intended for human consumption. Its use is therefore limited exclusively to scientific studies, research work and laboratory tests in the field of life sciences.
NMN is mainly sold in powder form. Unfortunately, it can be difficult to measure it correctly. Here's what you can do:
- precision scale:
For precise measurements in the milligram range, a precision scale is recommended. Various precise models are available on Amazon for as little as 10-15 euros.
- beSCOOP:
The beSCOOP from beLIVELY has a total capacity of 1 ml, which corresponds to about 400 - 500 mg of NMN powder , depending on storage and density. Note: There is no beSCOOP in the NMN bag - if you need one, you can order the measuring spoon!
- Standard teaspoon:
A classic level teaspoon holds about 3 to 5 ml, which corresponds to an amount of up to 1 gram of NMN.
Please be sure to choose the appropriate measuring method to ensure correct dosage of NMN.
The stability of NMN is impressive, and in a sealed bag it will last for about 2 years .
To find the appropriate expiration date for your purchase, please look at the back of the stand-up pouch . You can find further information and details on the product page.
The production of NMN is comparatively complicated , which is why the current manufacturing costs remain quite high. Obtaining high-quality NMN requires a process that involves several steps, including phosphorylation of nicotinamide riboside , clarification , concentration and grinding of the starting material .
resveratrol
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Resveratrol should ideally be stored in a cool and dry environment . It is important to protect it from direct sunlight and heat. For added safety, we recommend keeping the product out of the reach of children .
Our beLIVELY stand-up pouches are not only recyclable, but also designed to be environmentally friendly. They offer reliable protection against high temperatures, UV radiation and moisture.
After opening the seal, it is important to carefully close the bag using the ziplock . This will ensure safe and appropriate storage of the resveratrol.
Resveratrol in its powder form is very popular. When it comes to precise measuring, you have several options available:
- Precise measurements using a laboratory or precision scale: For those who want an exact measurement in the milligram range, we recommend using a high-quality precision scale. Precise models are available on platforms such as Amazon for as little as 10-15 euros.
- Convenient measuring with our measuring spoon: Each pack of Resveratrol from beLIVELY contains a practical measuring spoon. This measuring spoon has a capacity of 1 ml. Depending on the consistency and density of the powder, this corresponds to around 500 mg of resveratrol .
- Easy measurement with a standard teaspoon: A regular teaspoon, when leveled, holds about 3 ml. This corresponds to about one gram of resveratrol .
Choose the method that best suits your needs to ensure accurate and convenient resveratrol measurement.
To ensure optimal absorption of Resveratrol, we recommend taking it in conjunction with a fatty meal such as yogurt (or a spoonful of oil) The recommended daily dose of trans-resveratrol is 500 mg (1x measuring spoon).
Resveratrol is a fat-soluble molecule , so it is particularly beneficial to consume it with a tablespoon of vegetable oil (e.g. olive, flaxseed or pumpkin seed oil - depending on personal preference) or in a yogurt. Studies have shown that the bioavailability of resveratrol is particularly high in the morning. It is also advisable to plan the intake before a meal , as otherwise the stomach acid, stimulated by food, can break down the micronutrients more easily.
Please note that these recommendations are intended to optimize the absorption and effects of resveratrol and a conscious decision regarding intake should be made to achieve the best possible results.
Please do not exceed the recommended dosage. If symptoms occur
possible adverse effects, contact your healthcare professional.
In principle, a storage period of about two years can be assumed.
It is important to stress that this information is only a rough guide and may therefore vary. The exact best-before date of your purchased product is indicated on the back of the Resveratrol packaging .
epiAge™ age test
Have you ever wondered how old you really are? Beyond the years written on your birth certificate, there is a fascinating dimension: your biological age . With the innovative epiAge ™ test, you can precisely determine your biological age, also known as epigenetic age . This test not only provides insight into past aging processes, but also reveals important information about your health.
Your biological age shows how quickly you have aged internally , far from calendar years. An interesting aspect is the connection to health status:
- If your biological age is younger than your chronological age, it indicates promising long-term health.
- However, if your biological age exceeds your chronological age, it may be time to adjust your lifestyle.
Exercise, targeted fasting, a balanced diet and reducing nicotine and alcohol can have a positive effect on the aging process.
The epiAge test enables a precise analysis by examining methylation markers on your DNA . A simple saliva test is enough to determine your biological age. The epiAge test kit allows you to do the test from the comfort of your own home. Send the sample back for laboratory analysis and receive your results within just 4-8 weeks.
The accuracy of the epiAge™ test is guaranteed by its sequencing method. You can even check the consistency of the measurement with a follow-up test after a few months. This makes the epiAge™ test not only a tool for self-discovery, but also a valuable gift for those who want to take their health into their own hands.
Uncover the secret of your true age and start your journey to a more conscious and healthier life with the epiAge™ test .
Once your sample has been received by epiAge ™ (assuming you have registered the sample), you can expect your results in approximately 4-8 weeks . You will receive a confirmation email once your sample has been received by epiAge ™ .
Biological age provides information about how quickly the body ages . This can vary significantly from person to person. Various factors play a role. However, your own genes that you inherit only make up a small part of this. Lifestyle and environmental factors are much more important.
Chronological age, on the other hand, is measured in years and says little about the condition of our body. This corresponds to your age in years...
You can take a follow-up test to your epiAge test at any time. In fact, it is recommended to check your epigenetic age regularly . It will help you monitor your lifestyle interventions and anti-aging measures. We recommend a period of 6 months between two tests .
Due to the high level of accuracy, shorter intervals are also possible, for example after relevant changes to your lifestyle or diet.
Please check whether you have entered all the characters of your Secure ID correctly. If the error persists, please contact support: beLIVELY Customer Support
Your test result shows your epigenetic age . The epigenetic age provides information about how quickly or slowly you age biologically compared to the general population .
Are you 53 years old but feel like you're in your mid-40s? Your epigenetic test result can back up your feelings with scientific facts.
Otherwise, you should consider adjusting your lifestyle and diet in order to remain permanently dynamic and vital.
No. Neither we nor our partner laboratory store genetic data. Only methylation markers on the DNA are read. After the analysis process, your sample is destroyed.
*NMN (nicotinamide mononucleotide) is a chemical under German and European law.